Ensuring you get the care you need
What to expect
Frankston Medicare Urgent Care Clinic provides care for urgent but non-life-threatening conditions. GPs and nurses will assess you when you arrive. We will ensure you receive immediate care. If you need specialist attention, we will help you get to a nearby emergency department.
Surge Protocol Disclaimer
The Frankston Medicare Urgent Care Clinic has a ‘surge protocol’ like many other MUCCs and health services in Australia. If the number of patient presentations overwhelms the doctor and nurse model (ratio) working, which can be unsafe, or, if there are more presentations than the MUCC is able to see before the scheduled closing time, the MUCC will go into ‘surge protocol’. Patients will be triaged by the triage nurse and if safe to do so, referred to another medical service, including the local emergency department(s), or will be asked to see their GP or usual healthcare provider the following day.
If the Medicare Urgent Care Clinic is unavailable, alternative options for care include:
Nurse-On-Call
Contact Nurse-On-Call on 1300 60 60 24 if you want to speak to someone over the phone or need advice on whether you should seek further medical help. Help is available 24 hours a day, 7 days a week. You will be connected to a registered nurse for immediate, expert health advice.
https://www.betterhealth.vic.gov.au/savelives.
Virtual Emergency Care
For urgent care from home or anywhere, Virtual Emergency Care is a free 24/7 service that connects you to an emergency doctor or nurse from your computer or mobile. Virtual Emergency Care is delivered by the Victorian Virtual Emergency Department (VVED). Pre-register with the Victorian Virtual Emergency Department at
www.vved.au/self_registrations
Maternal and Child Health Line
Families can get 24/7 support by calling the Maternal and Child Health Line on 13 22 29. This is a telephone service staffed by qualified Maternal and Child Health nurses. The telephone line provides over-the-phone information, advice and referral to all families with young children (from birth to school age).
Prescriptions
We do not prescribe Schedule 8 medications (or benzodiazepines). The MUCC GP can prescribe medication necessary to manage your urgent medical issue, but please continue to see your regular GP for routine prescriptions or chronic medications.
Register to Attend
Or via phone
Call us on 03 9119 1077 and speak to the team for an appointment
Or walk in
Walk in at Shop 1-3, 49 Beach Street, Frankston VIC 3199
Finding Us
We are located at Shop 1-3, 49 Beach Street, Frankston VIC 3199
Parking is available at the rear of the building or in surrounding streets
On Public Transport
15 Minute walk from Frankston Train station accessible by Bus routes 789, 790, 791
Arriving
We provide care for urgent but non-life-threatening conditions. GPs and nurses will assess you when you arrive. We will ensure you receive immediate care. Frankston MUCC is not a replacement for your regular GP and patients are seen based on clinical priority.
Seeing a GP
Our GP’s are able to assist with issues such as:
mild to moderate infections
fever
pain when urinating
suspected fractures and sprains
back and muscle pain
minor cuts, burns, and insect or animal bites
heartburn, vomiting, nausea
headaches, migraines and brief fainting or fitting
constipation, diarrhoea, abdominal pain
allergies and rashes
mild to moderate asthma attacks, coughs and other respiratory symptoms
After your appointment
Check out our page for more information on what you can expect after your appointment.